Frequently Asked Questions
Everything you need to know about the MIKUTA shopping experience.
Where does MIKUTA ship from and what are the delivery times?
All orders are processed and shipped from our warehouse in Germany. Domestic shipping typically takes 2-4 business days, while international shipping can take 5-10 business days depending on the destination.
What is your return policy?
We offer a 14-day return policy from the date you receive your order. Items must be in their original condition, unworn, and with all tags attached to be eligible for a full refund.
How do I ensure I select the correct size?
Each product page features a detailed size guide and specific fit recommendations. If you are between sizes, we generally recommend sizing up for our structured pieces or staying true to size for our oversized knits.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, Google Pay, and Klarna for flexible financing options in select regions.
Are your materials sustainably sourced?
Sustainability and quality are core to MIKUTA. We prioritize high-quality natural fibers, such as organic cotton and wool, and work closely with European manufacturers to ensure ethical production standards.
How can I track my order?
Once your order has been dispatched, you will receive a shipping confirmation email containing a tracking link so you can follow your package's journey in real-time.